This article provides important tips to prepare for your service installation. Certain homes will require a service technician to visit, to redirect the existing wiring to Distributel’s network. Your service activation email will indicate the type of installation you require.
Instructions by installation type
A. Requires a technician: The technician will attempt to complete the installation from outside the home. If the technician determines work inside is required, they will contact you at the phone number provided. After your confirmed installation window, you will need to connect your modem to an active jack/outlet. Allow 5 minutes for all lights to come on and for the service to work.
Preparing for your technician home visit
- A person 18 years or older must be at home during the appointment.
- The technician should contact you by phone the day of your visit to confirm the time and address, so please keep your phone nearby.
- If you live in an apartment, please coordinate with your Property Manager to ensure technician has access to the phone or cable lines, which may be found in electrical room or panel.
- On the day of installation, your service may take up to midnight to be fully activated.
- If you have any questions regarding the status of your order, or to confirm your technician appointment, please contact us via one of the contact methods listed at the bottom of this page.
B. Does not require a technician (auto-installation): If a technician is not needed, an activation date and time window will be provided. Please wait until after the time window to connect your modem. Once the time window has passed, please connect your equipment following the provided modem set up guide You should allow 5 minutes for all lights to come on and for the service to work.
If your Internet service is not working after your time window has passed on your installation date, please contact us via one of the contact methods listed at the bottom of this page.
