In case of service cancellation, technical difficulties or service changes that require equipment swap, the specialist who handled your request will let you know what equipment you need to return to Distributel.

Distributel rental equipment need to be returned within 30 days to avoid the non-return fees. This fee can vary depending on the equipment price.

Return Process (Except Northern Quebec)

1. After the cancelation or the swap request, a return label is sent to your email we have on file. If you don't have access to a printer, please instruct the specialist so one can be mailed to you. With this return label you can ship back the Distributel equipment free of charge. Note: If you didn’t receive your Return Label, contact us via one of the methods listed at the bottom of this page.
2. Place the equipment and power supply in the original box, or a similar sized package, to ensure there is no damage in transit.
3. Affix the Return Label to the outside of the package and ship it back to us via Canada Post the nearest to you.
4. Keep the Postal Tracking number for your records, as proof of shipping.

Return Process Northern Quebec

1. Place Distributel rental equipment that needs to be returned along with the power supply in the original box, or a similar sized package, to ensure there is no damage in transit.
2. Visit Canada Post outlet and provide the return code: PR463917 and your Distributel account number.
3. Keep the Postal Tracking number for your records, as proof of shipping.